Customer Success Engineer

Full Time
3 months ago

Job purpose:

  • The Customer Success Engineer will work with our customers to drive business value using our cloud platform. You will play a leading role in engaging with customers to help turn their data into value when applying the company IIoT and AI tools.  You will be part of a global digital team with a local responsibility.


Main responsibility:

  • Understand our customers’ technical and business requirements to produce project specifications (incl. technical architectures, data connection, deployment plans etc.)
  • Define and implement the customer solutions (incl. data collection, dashboard creation, users onboarding, users training and identifying continuous improvements)
  • Connect production machinery with gateway-solutions with our cloud and help convert ‘raw-data’ to meaningful ‘smart-data’, also on site in a production environment.
  • Engage with customers to ensure positive outcomes and post-sales value.
  • Be the local technical leader responsible for driving customer installations in collaboration with Project Management and Product Experts
  • Collaborate with Product Development, Sales, Project Management and Technical Support teams to resolve technical issues and provide customer feedback.
  • Assist with planning, deployment, documentation, and maintenance of our solutions.
  • Provide product demos, sales support and training to internal and external audiences.



  • A degree in Engineering (mechanical/industrial/foundry technology/electrical) or similar education
  • Work experience as a production, process, or plant engineer.
  • Proven customer management skills.
  • Experience of working with Linux.
  • Knowledge of programming languages such as python; cloud services, computer networks, IoT protocols such as MQTT, OPC -UA, software version management or software deployment is a plus.
  • Fast learner that can quickly grasp technological and business value drivers.
  • Strong communication and interpersonal skills with the ability to articulate technical concepts or recommendations clearly to customers (across levels).
  • High level of social competence and team spirit, ideally with past international exposure.
  • Self-driven and highly motivated hands-on mentality and leadership traits.
  • Passion for driving business value to customers through new digital technologies.
  • Good written and verbal English skills.
  • Willingness to travel.


If you are interested in exploring the role, please contact Lynn via