voestalpine, USA

奥钢联，美国

Extensive service agreement maximizes press-hardening line availability

一站式服务，保障高效运行

voestalpine in Cartersville, Georgia, USA secures production with AP&T service commitment

奥钢联美国与AP&T签订一站式服务协议，以保障生产

To secure their production capacity and minimize the risk of unplanned downtime of their press-hardening lines, voestalpine in Cartersville, Georgia in the US chose AP&T’s extensive service agreement. It is an investment in security that has proven to be of great value.

为确保产能并减少计划外停机风险，奥钢联选择了AP&T一站式服务协议，无疑，这是一项极具价值的投资。

For voestalpine in Cartersville, time is of the essence. Here, they make structural parts for some of the world’s chief OEMs whose production relies on having a constant flow of parts and components. Unplanned downtime in any part of the delivery chain can have dire consequences.

对于奥钢联来说，保障生产至关重要；他们为世界上多家领先的汽车主机厂提供结构零件，必须保证持续供应，计划外停机导致的交货断供都可能造成严重后果。

“We bear great responsibility towards our customers. If something goes wrong on our end, it causes problems for them too. About a year ago, we were experiencing a lot of pressure in our operations. Production was pretty much running around the clock without pause and we were manufacturing enormous volumes. To suddenly have operational issues when you're in a situation like that could be extremely costly for us and our customers. To minimize that risk, we decided to enter a service agreement with AP&T,” says Fredrik Stålberg, Managing Director and CTO of voestalpine in Cartersville.

“大约一年前，我们的生产压力相当大：产线几乎夜以继日地运转，产量也非常大。我们对客户承担着巨大的责任。如果在这种情况下突然出现设备问题，会对我们和客户带来极大损失。为了最大程度地降低风险，我们决定与AP&T签订服务协议。”奥钢联美国总经理兼首席技术官Fredrik Stålberg说道。

voestalpine's machine availability guaranteed by extensive service agreement with AP&T. From the left, Magnus Svenningsson, Director of Aftermarket Services at AP&T, Andrea Clark, President of AP&T North America and Fredrik Stålberg, Managing Director and CTO of voestalpine in Cartersville.

AP&T一站式服务协议保证奥钢联设备的高效运行。左起：AP&T售后服务总监Magnus Svenningsson，AP&T北美总裁Andrea Clark和奥钢联美国总经理兼首席技术官Fredrik Stålberg

The agreement covers two press-hardening lines from AP&T that have been in operation since 2017 and that are critical to the facility’s production capacity.

这份协议涵盖了自2017年开始运转的两条AP&T热成形生产线，是保证奥钢联产能的关键所在。

To ensure high machine availability, voestalpine originally decided to enter a basic service agreement for the two lines. But they soon discovered the value of having a more comprehensive setup.

为确保设备的高效稳定，奥钢联最初决定签订基础服务协议，但很快意识到一站式服务协议更富有价值。

“We had very good discussions and went through their needs and conditions in detail, after which, we put together a proposal for a significantly more extensive service commitment,” says Magnus Svenningsson, Director of Aftermarket Sales at AP&T.

“我们进行了详细深入的讨论，并充分了解了他们的需求和现状，随后为他们订制了一份更为全面的服务方案。”AP&T售后销售总监Magnus Svenningsson说道。

The agreement signed in the spring of 2022 includes regular preventative maintenance, 24/7 online support and on-site assistance with priority response time, all at a fixed monthly cost.

2022年春签署的这份协议包括常规预防性维护、7x24小时全天候远程支持及享有优先权的现场服务，按月支付。

“It's working out perfectly. We now have access to quick, qualified support, even in the evenings and on weekends, which we benefited greatly from on a few occasions. Though most problems can be resolved remotely, it's nice to know that an AP&T technician can come out at short notice if needed,” says Stålberg.

"服务合作非常顺利。如今，即使在晚上和周末，我们也可以获得快速且专业的技术支持。不仅大多数问题可以远程解决，在需要的时候，AP&T技术人员还可以随叫随到是非常不错的。" Stålberg说道。

Tobias Kronstedt, Aftermarket Service Manager in AP&T in the US, also has a positive view of the new setup.

AP&T美国售后服务经理Tobias Kronstedt对于这项新服务协议也表示认可。

“With this new agreement, we can provide voestalpine with exactly the support they need to secure production. Our collaboration has come along nicely,” he says.

“通过这项新协议，我们可以为奥钢联提供专业技术支持，进展十分顺利，”他说道。

For the future, voestalpine is considering taking advantage of more aspects of AP&T's service offering.

未来，奥钢联将考虑选用AP&T更多的服务。

“We're currently in discussions with AP&T about designing an agreement to guarantee our uptime. For instance, this could mean handing over stocking spare machine parts to AP&T and having them guarantee that we will have the parts within a certain amount of time. This could free up warehouse space and reduce tied-up capital, which we naturally see as being very advantageous,” says Stålberg.

Stålberg表示：“我们正在与AP&T商讨一份新的协议，以全力保证设备的正常运转。例如，会采购一些设备备件，交由AP&T代为保管，以保证我们能够在一定时间内拿到这些备件。这样可以释放仓储空间，并减少资金占用。对我们是非常有利的。”

Facts

纪实

voestalpine in Cartersville, Georgia, USA is a sub-supplier of parts and components to the automotive industry and has many leading OEMs as customers.

位于美国·佐治亚州·卡特斯维尔的奥钢联公司是汽车行业的供应商，客户多为世界上领先的汽车主机厂

The production equipment includes two press-hardening lines from AP&T used to produce structural parts.

生产设备包括来自AP&T的两条热成形生产线，用于生产汽车结构零部件

To ensure high machine availability, voestalpine chose to sign an extensive service agreement with AP&T.

为确保设备的高效稳定，奥钢联与AP&T签订了一站式服务协议

Read more about AP&T's service agreements and other services:

点击阅览更多关于AP&T服务协议和其他服务：

https://aptgroup.com/solutions/aftermarket-services

Read more about voestalpine, Cartersville, Georgia, USA: